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WorldHost Customer Service Training in Scotland

 

Minerva People are proud to be able to offer the WorldHost Principles of Customer Service programme to individuals and businesses throughout Scotland.

 

Supporting actions set out by the Scottish Tourism Skills Strategy, WorldHost covers the Principles of Customer Service as well as offering additional modules on serving customers with disabilities, service across cultures, and an ambassador’s workshop. Each of these new programmes will help organisations boost their customer service skills levels as well as providing individuals with valuable and transferable skills.

 

Research undertaken for People 1st’s 2010 State of the Nation report highlighted that 65% of businesses reporting skills gaps stated that staff were lacking in the necessary customer service skills. Tourism is one of Scotland’s largest sectors, employing over 200,000 people and contributing over £4.2bn to the economy.

 

To book onto a WorldHost workshop, please contact Minerva today.